How do I track my order ?

There are two ways to check the status of your order. First, you can send us an email to track your order current status. But we recommend using the website's order tracking system located at 7marts.com, this system is available 24 hours a day, 7 days a week for your convenience. Simply type in your unique tracking reference number which we shall send in confirmation email to check the current status of your order. 
 

What methods of payment do you accept ?

We prefer to accept paypal as our main payment method because it is used widely for online business. More importanly, it is safe and secure for you. But if you do not have paypal account, you can make a payment to paypal directly through credit card.


 

What should I do if I never receive the parcel?

After we provide tracking number, you should track the items online frequently to avoid troubles caused unconsciously in the delivery process. You can email our customer service department directly on the lost parcel and we will check it for you. Once we are convinced that the items were lost indeed, we will arrange a new shipment or refund. But if the parcel is lost due to the incorrect information from you, you should be responsible for all the loss.


 

How long will it take to delivery?

Total delivery time is composed of two parts. The first part is the processing time. This is the time from when your payment is received to when we gather up all the items and pack them. Processing takes 1 work days normally. The second part is the actual shipping time. This is the time that it takes for the package to be delivered by the couriers to the destination. EMS is the main shipping method we use to deliver goods, and it normally takes 5-8 work days, the slow shipping method normally takes 5-12 work days.


 

Can I contact you with questions about my order?

If you have questions on a product or service, you can click Llive Help for live chat,Or contact with us by Email :7marts@gmail.com


 

Can I change my online order?

Please contact with us within 6 hours after you submitted your order If you want to change it!
 

How to get my refund from 7marts.com?

When we reach a consensus on refund, we will only refund to your original paypal account. (Please refer to our return and refund policy or contact us directly for more specific information.)